Before engaging with Celerik, CPI had experienced multiple failed attempts to staff its database operations:
“We’ve had two different DBAs. One was a contractor, another one was a full-time employee. Both hires just did not work out.” — Joel Foundy, Lead DBA
The client was left with no support beyond their internal lead, which created a significant bottleneck and risk in a highly complex, compliance-driven environment. They urgently needed:
Celerik provided a team of three technical professionals to support CPI's SQL Server landscape. Two members were described as “a good quality addition to the project”, demonstrating initiative, ownership, andthe ability to work independently with minimal supervision.
However, one team member struggled to meet performance expectations. Joel shared that reviewing their work became “too much work”, requiring constant oversight and corrections. Upon receiving this feedback, Celerik acted immediately to propose and coordinate the onboarding of a replacement:
The client appreciated the transparent and proactive handling of the issue.
“We needed people that could get on-call, understand the environment, make changes, cover business needs… and just help with regular maintenance and upgrades.” — Joel Foundy, Lead DBA
“The first impressions were good. Everyone was very respectful.”
“You’re understanding. You’ve been good about handling the whole situation with replacements.”
“Celerik has only continued to impress me with their constant check-ins and new suggestions.”
— Joel Foundy, Lead DBA
Celerik is working with CPI to improve intake processes and create a structure where the team can:
As the client noted:
“Eventually it’s going to have to come as well as: hey, I found this... this is what we should be doing. Create a ticket around it.” — Joel Foundy, Lead DBA
