Overview
- Industry: Internal Operations / HR & Administration
- Client: Celerik (Internal Project)
- Duration: 1-month Phase 1 + ongoing Phase 2 development
- Key Services: Workflow Automation, HR Tech, Process Optimization
The Challenge
As Celerik continued to grow, its HR and administrative processes struggled to keep up. Manual onboarding and data management created delays, errors, and unnecessary workload for the HR and IT teams.
Key challenges included:
- Manual onboarding dependent on Excel files and emails.
- HR and Admin teams overwhelmed, causing delays in reporting and new hire setup.
- Employees waiting days to receive credentials and licenses.
- Processes that could not scale with company growth.
The Solution
Celerik’s internal automation initiative focused on replacing manual work with scalable, automated workflows.
Our contributions included:
- Automated account creation and Microsoft 365 license generation.
- Automated notifications for HR, IT, and new employees.
- Birthday and anniversary reminders to enhance employee experience.
- Future-ready features: self-service employee portal for documentation and automated vacation requests (in development).
“One of the most valuable automations so far is the new employee onboarding workflow, which drastically reduces workload for both HR and IT while ensuring a seamless experience for new hires.”
— Tatiana Ocampo, HR & Administration Director
Results
| Aspect |
Before |
After |
| Data Processing |
Manual onboarding via Excel and email. |
Automated workflows generating emails, licenses, reports, and records. |
| Performance |
Delays due to HR and Admin team overload. |
Faster onboarding, fewer errors, and improved productivity. |
| User Experience |
Employees waited days for accounts and licenses. |
New hires receive credentials instantly with auto-generated licenses. |
| Scalability |
Processes could not keep up with growth. |
Automated workflows scale seamlessly with company headcount. |
Key Outcomes:
- Fully automated onboarding reduced HR/IT intervention from hours to seconds.
- Employee self-registration generates structured reports for HR, compliance, and management.
- Onboarding time reduced by 60%.
- HR administrative workload reduced by ~20% in Phase 1.
Team Achievement
This was Celerik’s first internal project managed with structured phases. It highlighted strong cross-functional collaboration between HR, IT, and internal developers, laying the foundation for future automation initiative sacross the company.
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